{"id":988895,"date":"2024-02-27T19:39:30","date_gmt":"2024-02-27T19:39:30","guid":{"rendered":"https:\/\/supersuasive.com\/?page_id=988895"},"modified":"2024-10-31T12:30:46","modified_gmt":"2024-10-31T12:30:46","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/supersuasive.com\/fr\/retours-remboursements\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"988895\" class=\"elementor elementor-988895\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f00a30b e-flex e-con-boxed e-con e-parent\" data-id=\"f00a30b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d462fc elementor-widget__width-initial gradheadi elementor-widget elementor-widget-heading\" data-id=\"5d462fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conditions G\u00e9n\u00e9rales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24a7cdca e-flex e-con-boxed e-con e-parent\" data-id=\"24a7cdca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f26b276 elementor-widget elementor-widget-text-editor\" data-id=\"f26b276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tDerni\u00e8re mise-\u00e0-jour le 27\/02\/2024\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e917720 elementor-widget elementor-widget-text-editor\" data-id=\"6e917720\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h3>1. Introduction<\/h3>\n<p>Chez Supersuasive, nous nous engageons \u00e0 offrir \u00e0 nos clients des produits et services de qualit\u00e9. Cette politique explique les conditions sous lesquelles les remboursements et retours sont possibles, affirmant notre engagement envers la satisfaction client tout en prot\u00e9geant les int\u00e9r\u00eats de l&rsquo;agence.<\/p>\n<p>\u00a0<\/p>\n<h3>2. Produits Physiques<\/h3>\n<ol>\n<li><strong>D\u00e9lai de Retour<\/strong> : Les produits physiques peuvent \u00eatre retourn\u00e9s sous 14 jours \u00e0 compter de la date de r\u00e9ception pour un remboursement complet.<\/li>\n<li><strong>Condition du Produit<\/strong> : Pour \u00eatre \u00e9ligible au retour, le produit doit \u00eatre dans son \u00e9tat original, non utilis\u00e9, avec tous les emballages et accessoires intactes.<\/li>\n<li><strong>Processus de Retour<\/strong> : Contactez-nous \u00e0 <a target=\"_new\">contact@supersuasive.com<\/a> pour initier le processus de retour. Les frais de retour sont \u00e0 la charge du client.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<h3>3. Produits Digitaux<\/h3>\n<ol>\n<li><strong>Non-Remboursable<\/strong> : Les produits num\u00e9riques, y compris les livres \u00e9lectroniques et les formations en ligne, ne sont pas remboursables une fois que l&rsquo;acc\u00e8s a \u00e9t\u00e9 fourni ou le fichier t\u00e9l\u00e9charg\u00e9.<\/li>\n<li><strong>Exception<\/strong> : En cas de d\u00e9faut technique ou de non-conformit\u00e9 du produit digital livr\u00e9, une demande de remboursement peut \u00eatre consid\u00e9r\u00e9e dans les 7 jours suivant l&rsquo;achat.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<h3>4. Services<\/h3>\n<ol>\n<li><strong>Acompte<\/strong> : Un acompte de 50% est requis pour commencer tout service. Cet acompte est strictement non-remboursable pour couvrir les frais de d\u00e9marrage et de planification.<\/li>\n<li><strong>Paiements \u00c9chelonn\u00e9s<\/strong> :\n<ul>\n<li>Le deuxi\u00e8me paiement de 25% est d\u00fb lors de la pr\u00e9sentation du prototype. En cas d&rsquo;annulation du service \u00e0 ce stade, ce paiement n&rsquo;est pas remboursable.<\/li>\n<li>Le paiement final apr\u00e8s r\u00e9visions et validation n&rsquo;est pas remboursable.<\/li>\n<\/ul>\n<\/li>\n<li><strong style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-text-letter-spacing ); text-align: var(--text-align);\">R\u00e9visions<\/strong><span style=\"background-color: transparent; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); letter-spacing: var( --e-global-typography-text-letter-spacing ); text-align: var(--text-align);\"> : Les r\u00e9visions sont offertes selon les termes sp\u00e9cifi\u00e9s initialement, avec toute r\u00e9vision suppl\u00e9mentaire apr\u00e8s validation finale factur\u00e9e s\u00e9par\u00e9ment.<\/span><\/li>\n<\/ol>\n<h3>5. Processus de Demande de Remboursement<\/h3>\n<ol>\n<li><strong>Initiation<\/strong> : Pour demander un remboursement ou un retour, contactez-nous \u00e0 <a target=\"_new\">contact@supersuasive.com<\/a> en fournissant le num\u00e9ro de commande, la description du produit ou service, et la raison de la demande.<\/li>\n<li><strong>\u00c9valuation<\/strong> : Toutes les demandes sont soumises \u00e0 une \u00e9valuation par Supersuasive. Nous nous r\u00e9servons le droit de refuser un remboursement ou retour qui ne respecte pas cette politique.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<h3>6. Modifications de la Politique<\/h3>\n<p>Supersuasive se r\u00e9serve le droit de modifier cette politique de remboursement et de retour \u00e0 tout moment, sans pr\u00e9avis. Les modifications entreront en vigueur imm\u00e9diatement apr\u00e8s leur publication sur notre site web.<\/p>\n<p>\u00a0<\/p>\n<h3>7. Contact<\/h3>\n<p>Pour toute question relative \u00e0 cette politique, veuillez nous contacter \u00e0 <a target=\"_new\">contact@supersuasive.com<\/a>.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales 1. Introduction Chez Supersuasive, nous nous engageons \u00e0 offrir \u00e0 nos clients des produits et services de qualit\u00e9. Cette politique explique les conditions sous lesquelles les remboursements et retours sont possibles, affirmant notre engagement envers la satisfaction client tout en prot\u00e9geant les int\u00e9r\u00eats de l&rsquo;agence. \u00a0 2. Produits Physiques D\u00e9lai de Retour : [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-988895","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v23.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Conditions G\u00e9n\u00e9rales - Supersuasive<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/supersuasive.com\/fr\/retours-remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions G\u00e9n\u00e9rales - Supersuasive\" \/>\n<meta property=\"og:description\" content=\"Conditions G\u00e9n\u00e9rales 1. Introduction Chez Supersuasive, nous nous engageons \u00e0 offrir \u00e0 nos clients des produits et services de qualit\u00e9. Cette politique explique les conditions sous lesquelles les remboursements et retours sont possibles, affirmant notre engagement envers la satisfaction client tout en prot\u00e9geant les int\u00e9r\u00eats de l&rsquo;agence. \u00a0 2. 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